Customer Testimonials
It will be even better after the remodel. It is spacious but the parking area was small.
Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met.
Took a month to get an appointment then kept my car for a month. Did not provide a courtesy car and made me pay for a rental car up front.
JC in Genesis service was excellent. Friendly, professional and went out of his way to be helpful. Well done!!!
The best dealership I’ve been to in a while. I recommend going there to anyone who wants a vehicle and good service
Naples of Genesis combines excellent service with prompt and courteous attention to their customer’s needs.
This is definitely the best lot I’ve been to in a long time. They all are nice people the process of getting a car was quick. My sales person name was Arlington definitely a good honest sales man.not only him but the other guys there I interacted with while I was there even finalizing my paperwork he was real nice and respectful ..Mike also stepped in to get me out of there in a timely fashion. The wiper had got caught in the wash brush so it had to be replaced he had it delivered in like 20 mins. ...
Nice treatment as long as you are customer. But ignoring as soon as you leave with the car. Was promised they would take care for car registration but they did not.
No loaner but the Uber you got me and my car brought to me at work was great.
Everyone was great at Naples Gensis
My sales person, Dana Millang, was a delight to work with. He and Remi Mendozzi, the finance manager, took the time to explain all relevant matters in great detail. They are both a credit to the organization.
We had a great experience with Sawyer and the team. We had to travel 2 hours to pick up the car. Sawyer had all of the paperwork done and ready for us. Genesis of Naples is top notch
Genesis dealership in Naples is awesome. The service department really understands customer service. I can’t say enough about them especially the service manager JC.
Label did a great job, not only in getting my car serviced but also showing where to get coffee, the rest rooms, etc. With the renovation going on and trailers everywhere I would have been lost in no time.
Excellent experience from start to finish. Vinnie Knows the meaning of providing an ethical deal. Already looking to buy a second car from them. They located and found the exact car. My daughter wanted within one day! Delivered at the following day. Can’t beat that for customer service especially in Southwest Florida!!
I had my 1st service done at Genesis in Naples. I was thoroughly impressed with the friendliness of all of the staff that I interacted with. My service was done in a timely matter while I waited in their comfortable waiting area. I would definitely recommend the dealership for any service needs as well as their huge selection of new and used vehicles.
Genesis has amazing valet service for my Genesis. Fantastic service!
Top notch Dealership super great service JC did a great Job
Peter Frank was excellent in handling the issue with the GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% satisfaction with the responsiveness and professionalism. Thank you.
Worked with JC, and had an excellent experience. The service center was very busy but he took the time to make sure everything was resolved and went the extra mile.
They treat you well, answer your questions, help you navigate learning about your new vehicle.
Service was completed in a timely manner and I was impressed with the staff efficiency of getting our car ready for our return trip. Well done, especially with all the remodeling being done.
Very pleased with the service Genesis of Naples. The service was actually performed faster than expected and Genesis reimbursement was provided in days. The service team is always very professional, focused on customer satisfaction, quality service and expedience. CJ, is a perfect example of customer first and a wonderful representative of Genesis.
Jorge was great, very responsive and kept me informed all along the way. Appreciate the attention.
Easy process, quick process. I came from Miami, I took 40 min, and then head out. Exceptional service!
Thank you to JC the Genesis service writer for an excellent experience. My appointment was 1 pm. Completed by 2:15
Very nice and and made the transaction quick nd easy and took extra steps to assure customer satisfaction
Excellent service in every way. Always available, answered all questions, and worked with us to get the best results. Went above and beyond expectations.
Great professional people in service and sales especially need to ask for Arlington for Sales and Pavel at the Genesis service manager
From the start process until the purchase was completed everyone involved was awesome. Crystal, Drew and the Finance Manager were all great and pleasant.
A very comforting experience with Robb Reilly' no pressure he just fills your requests and needs. Makes sure you have the right model and features at the best prices possible. Always a pleasure dealing with him.
Linda was easy to work with and very helpful
The current construction and temporary offices make things difficult, but the sales staff did a great job of making everything work.
Even thoiugh Genesis made a marketing error with orange seatbelts and I was not able to find the exact GV70 model, Arli continued to search and was able to find a GV80 and we were able to reach an acceptable offer
I was very pleased with this dealership and my salesperson. Never felt pressured into anything right down to sigh I g the paperwork to seal the deal. Very impressed
This was our fourth Genesis of Naples purchase. I can't say enough about a sales person - Dana and Remi in Finance. While no recent interaction with the service department, all of our service experiences have been outstanding as well.
The purchase experience was excellent. Rob Reilly is outstanding! My experience with the quality of the Genesis vehicles is less than satisfactory. I traded in a 23 GV70 which had been in the shop for three weeks to fix a defective ac unit. I purchased a new 26 GV70 and, after 600 miles, the radio went out and it is currently in the shop for repair. And, by the way, I still haven't received reimbursement for my rental car used during the repair of the 23 GV70.
Pavel makes owning my Genesis a pleasure. He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was a nightmare!!!
My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional.
I was very pleased with this dealership and how friendly everyone is even as they go through remodeling
Sawyer was an excellent sales associate who provided outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle.
Just purchased a New Genesis GV70 from Michael at Genesis of Naples. He was awesome in explaining all of the features such as the infotainment center and was very patient in answering all of our questions. If you are considering a Genesis I would highly recommend contacting Mike.
Very efficient and extremely knowledgeable about Genesis vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends.
Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have.
Genesis service now located in a temporary pod in parking lot to enable building renovation. It is loud, freezing cold, with inadequate seating and no coffee. Service people are overwhelmed. I was shunted from one to another. My car was done on time but the experience was really unpleasant. Genesis should have moved to its planned new location before their space was renovated for Hundai. Terrible planning.
My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be ...
Professional service Good communication I like the reminders they sent a week before the scheduled service
My Service Advisor was great. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department.
Service advisor Jjc was great. Work was finished right when he said it would be
Terrible experience! Typical used car salesman mentality. No integrity! From the salesman to the sales manager.
Nicely done! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too!
i was not happy that I had A tire guarantee I informed the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I have to apply online to get reimbursed for the money all these dealerships want to sell these guarantees but another dealership that you didn’t buy the car I don’t want to represent it or take care of you. Is it my fault that you get a better deal at another dealership close ...
Our experience was one of ease and convenience. We did everything over the phone as the showroom is 3 hours from us.Arlington was very professional, and made the process go very smoothly.
Very accommodating and professional. They are also very good listeners and are responsive. They have very good backup!
Very attentive and easy buying process
we just bought new genesis gv70. our sales rep Rob Reilly made the experience simple & pleasant. he was professional, frendly & extremely responsive. we feel like we got an excellent car for an excellent value. thanks, rob!
I have been dealing with this dealership since 2020. Since then service has been up and down. This past experience started with calling on 2/24/2025 for an appointment. I finally was able to schedule for 3/25/2025. I was told they would do a diagnostic the next day. Through the next couple of days I would receive a text message informing me they weren’t able to do the diagnostic. This message always ended with a promise of doing the diagnostic the next day. Finally on 4/22/2025 I texted saying I had changed my mind on the service. I mentioned I would be looking at ...
Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited another fifteen minutes while they tried to find someone to check me out and get my keys. I finally asked a woman setting at another desk if she could please check me out so I could leave. She was very nice and though she couldn't actually check me out she would have someone send me the receipt for the oil change.She kindly gave me my ...
Pawel is the best and I greatly appreciate his service for me!! I have dealt with him several times and EVERY time it is great. Thank you
Wonderful experience! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson!
Best salesman (Brian Geary) and Service Manager (Pawel) for cars I've had the pleasure of working with.
People were really helpful but the entire area was very chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other nearby option had even worse customer service.
Good respectful price negotiation. Checked back but not smothering. Good deal! Mike Colgan and Laura were a great team to work with! Great overall experience!
JASON BORD, WHO RUNS THE DETAILING DEPT., WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY CATALINA WAS MY SALESMAN AND WAS THE OTHER REASON I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. I HOPE THE OWNER REALIZES AND REWARDS THESE TWO GENTLEMAN FOR THEIR SIGNIFICANT CONTRIBUTIONS TO THE SUCCESS OF THE DEALERSHIP.
Mario was great to work with. He was very available, responsive and knowledgeable throughout the shopping and buying process.
Wonderful experience from start to finish! Our sales person, Matthew, was extremely helpful and patient with us. We never felt pressured. He provided an excellent overview of our new GV80! Highly recommend Genesis of Naples, and of course, go see Matthew! You won’t regret it!
Walked in on a Friday with VIN # of car I printed from Genesis of Naples website, test drove a GV80 that day. The next Monday, I drove off as the owner of that same GV80 I presented with same VIN #.
Your Review • 15 Word Minimum Ricardo Quintana, our salesperson was outstanding and a credit to your company. Ricardo excelled at building rapport, actively listened to our needs, explained everything that we needed to know - and demonstrated knowledge of the vehicle and financial options- so we could make an educated decision. overall, he had a real customer focus and even came to my home to connect the garage opener. I left your dealership with confidence with an understanding of the features of
Very accommodating. Service advisor Pawel was excellent!
Both Arlington (sales) and Eddie Gracia (sales manager) went beyond what we expected to make us happy with the purchase of our 2025 Genisis GV70. An outstanding dealership experience!
The service and quality was excellent as always on my GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service.
The dealership was very inviting and friendly greeting. The interior seriously needs and overhaul. It is not customer friendly, the music was terrible, no where to get a water or snack after hours purchasing a car. And it is the number 1 genesis dealer in the nation and in Naples. Looking forward to a new building and hope the interior and exterior is more luxurious and appealing as it should be in Naples. It would make for a nicer experience.
Everybody we dealt with at Genesis was great. Arlington wrapped everything up nicely and provided great instruction about using the features. I will recommend Genesis to my friends.
Highly recommend this dealership. We did our research and thought the GV80 was a better choice than the Mercedes or BMW. Our salesman Stefan Sylvester was key to the process. I would recommend him highly. The GM Greg Abraham is a standup guy.
Tony was helpful and made sure he satisfied our needs. He made the process seamless.
Drew was knowledgeable, understanding and resourceful. He made the purchase seamless and easy. I have recommended him to my friends. We would not have made this purchase without his guidance.
Tony treated me like a friend. Easy purchase. I will recommend Genesis of Naples to others
Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and if I did It was totally false information. Pablo and his team need to go to a customer service seminar.
It was great. The service manager knew his job and was very professional. I find him essential
I make the extra drive from Cape Coral to the Genesis of Naples dealership for three reasons.... 1. The Genesis product is outstanding! Price, luxury, and safety abound in every model. 2. Dana in Sales is an honest, no pressure salesman and really has your best interest in mind during the purchasing process. 3. Pawel in the Service Department goes above and beyond any other service department as far as car dealerships go. This dude is a rock star! As I mentioned above, I have closer options but will continue to drive from Cape Coral to Naples for these reasons and more.
Tony Catalina and Jason Bord are two of the hardest working sales and service people I have ever worked with in any dealership I have experienced. I’ve owned nine cars and my G 90 and the Genesis of Naples ranks at the top of the list. Tony and Jason went way out of their way to accommodate and accomplish several tasks I needed to have done. I hope the owner of the dealership rewards them because they represented their company outstandingly well.
Great Valet service. Handled all my issues perfectly. Took time to answer several questions concerning G90 functions and setting
Other than the wait to get an appointment, the service was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for pickup. This is one of six vehicles we have purchased at this dealership and they know how to get it done in the service department
Over all experience was smooth, easy, and associates worked very hard to please my wants and needs in buying a new car.
I appreciate the service agents, but I was not happy with the service on the car itself. I had a rat chew my wires for 2nd time. I supplied a rat deterrent tape and they only did the wires that were damaged instead of using all the tape. I guess Genesis does not care about a reoccurring problem and trying fix it so it does not happen again
On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient.
Wonderful dealership! I have bought 6-7 cars thru the years from this dealership. I and my wife have always loved our experience dealing with Greg Abraham. He’s always treats us like family. My last few car purchases have also involved salesman Steve Kalinowski who is always so helpful, knowledgeable and accommodating . I don’t usually single anyone out on these type of reviews buts it’s time for me to give these guys some praise for the great service they provide
Very professionalService, Great service Advisor with excellent knowledge of the vehicle, on time. Thank you
Wonderful response by Pawel. He’s the best. Otherwise the service rep a talked to couldn’t get me an appointment until the end of April!!!
Pawel is great to work with. Car still runs great with your help. Disappointed no Genesis cars in showroom to see while waiting for ride.
My salesman, Dean, was easy to work with and understood the car I was interested in - GV80 Coupe. The dealership itself is very clean and efficient. Service staff was terrific !! Glad I picked Genesis of Naples to be my Genesis dealership of choice !!!
Clean and efficient; very pleasant staff.. Lack of loaner cars and basically no F&B were downers.
Had an excellent experience at the Genesis Hyundai dealer in Naples. I worked with Jason and he was very knowledgeable and very patient. I looked at both brands and drove a few different models. I highly recommend him and this dealership.
Tech very helpful and experienced Pleasant surroundings. He arranged for transportation home and back to pick up the car.
Concierge service was excellent and right on time. All items requiring service were properly addressed.