Customer Testimonials

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Google Nov 2, 2024

Everything was handled professionally and timely. Arlington was a pleasure to work with.

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Google Oct 31, 2024

JC at Genesis of Naples was both professional and comprehensive. He was good listener of my concerns.

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DealerRater Oct 30, 2024

Great service and on time completion of scheduled service would recommend dealer service. Easy to do business with

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Google Oct 30, 2024

Michael was so helpful when buying the Genesis g70 . He was very knowledgeable about the car and followed up with us on every question..

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Google Oct 30, 2024

JC was great! Got our G70 serviced and JC made the experience fast and stress free. Thank you!

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Google Oct 30, 2024

As always the service of Genesis Naples was 10 stars Everyone I dealt with was courteous, pleasant and professional. Followup was Great and problems and maintenance was done in an expedited way. Thanks you Pawel and all the good folks at Genesis.

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Google Oct 30, 2024

Arlington Fritz was amazing. Was in a couple years ago and although I did not buy from them, he remembered I wanted a white gv80. Was in for service and he wanted to make me a deal for a new one. Easy process and great deal. Great dealership

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Google Oct 29, 2024

Could not be happier with the service experience at this dealership. The gv70 is a great car, but having a high quality service provider enhances the ownership experience. Pawel is a consummate professional.

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Google Oct 29, 2024

Service was great

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Google Oct 29, 2024

Excellent first class staff. Im satisfied.

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Google Oct 28, 2024

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Google Oct 27, 2024

The customer service at Genesis is excellent, especially Pawel is the service department. He is very attentive and helpful.

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Google Oct 26, 2024

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Google Oct 25, 2024

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DealerRater Oct 25, 2024

Stephen Kalinowski was very courteous, timely, and professional. He explained everything with clarity and patience. I love my new car, and I look forward to learning more about all its components and features.

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Google Oct 23, 2024

Service was great like usually! Thank you, Pawel!

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Google Oct 23, 2024

Prompt and courteous service. Service advisor very responsive.

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Google Oct 23, 2024

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Google Oct 22, 2024

I always have a positive experience with Genesis service. I am treated professionally, knowledgeably and courteously particularly by Pawel. He is terrific! This time it was, I believe a new person to the Genesis Service department who helped me. His name was JC and he was Very helpful!

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Google Oct 21, 2024

Outstanding sales support Wonderful to do business with My sales guy (Arlington) is a professional with great product knowledge, patience to all our questions, and very helpful through the buying process and training on the car.

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Google Oct 19, 2024

Good price, good service, even some goodies left in my car! So glad I bought my Genesis from you!!

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Google Oct 19, 2024

Knowledgeable service manage and techs - overall great experience there!

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Google Oct 18, 2024

JC provided the best experience he’s the best we need more JC’s thanks JC

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Google Oct 17, 2024

Wonderful customer service and sales process. Very thorough and professional

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DealerRater Oct 14, 2024

Easy no pressure , sale would recommend Mike Johnson to my friends if buying a new vehicle

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Google Oct 12, 2024

Naples Genesis is the best out of all Genesis dealers we have interacted with for service, recalls and issues with our 2023 GV70 Sport AWD. They delivered for the first time as stated. However Buyer beware, the Genesis corporation is horrible and before you make a purchase of a Genesis, take careful consideration of all the sweet promises they make at the point of sale. Many of which are overstated and under-delivered. The support coming from Genesis is disappointing. They are mostly unable to support across the dealerships, what we were sold. The Concierge service has never happened and every other ...

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Google Oct 12, 2024

Genesis did a great job taking care of me during a recent recall service. Peter in particular made sure I understood all the issues and made sure I was satisfied before the car was returned to me.

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Google Oct 12, 2024

Excellent vehicles and staff

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DealerRater Oct 9, 2024

Service personnel are always professional and nice. Yet, it can be a bit challenging when trying to contact someone specifically, and they’re always good with complimentary services.

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Google Oct 8, 2024

Very nice efficient service

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Google Oct 8, 2024

Pawel was my service advisor taking care of me. He was very professional and efficient with his work. All of my vehicles needs were attended to and were fixed right the first time. I never had to call the dealer and ask for an update since Pawel kept me updated along the way. They have my vehicle for less than a week for some major repairs and were able to accomidate a vehicle for me for the time being. The vehicle was brought back to me cleaner than when I had dropped it off. I would highly recommend bringing your ...

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Google Oct 2, 2024

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Google Sep 30, 2024

After a slow start a few years ago, the service is terrific. Prompt, professional and pleasant. Peter and the rest of the team are providing world class service. Thanks folks!

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Google Sep 29, 2024

Genesis of Naples offers EXCEPTIONAL customer service! Although they service over 100 vehicles daily, they greet each customer with a welcoming smile, are highly responsive, accommodating, and provide excellent service. We LOVE our Genesis GV80 - awesome quality, comfort, safety and so much more!

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Google Sep 28, 2024

The best experience of my life in car purchases and customer service. They have a very good team, I felt at home with them. And I got what I wanted.

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Google Sep 27, 2024

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Google Sep 26, 2024

Awesome experience as always . Efficient prompt and knowledgeable

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Google Sep 26, 2024

Professional all the way! Pavel was great, quick to communicate and so polite and with a smile! Don’t get this white glove service much today! So kudos to Genesis of Naples for delivering!!! 5Star rating for sure!!!

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Google Sep 25, 2024

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Google Sep 25, 2024

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Google Sep 25, 2024

Peter was my service rep. He was very helpful and friendly. This was my first visit for service and his attitude and knowledge will bring me back for a long time.

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Google Sep 25, 2024

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Google Sep 24, 2024

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Google Sep 21, 2024

Steve was great to work with. He did an impressive job explaining the features and controls of the G90 we were interested in. A patient, knowledgeable and very considerate professional.

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DealerRater Sep 18, 2024

Good sales team and very responsive service department which takes maintenance and updates to electric vehicles seriously

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DealerRater Sep 18, 2024

The whole process was professional well organized and effective . I’m more than satisfied with my Genesis and the service provided!

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DealerRater Sep 18, 2024

JC in the service department handled my service on my GV 80 without any hiccups. I was able to have the car serviced both when I wanted to and they finished the service appointment ahead of schedule.

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Google Sep 17, 2024

Great service on my Genesis G90. I will definitely use them again

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Google Sep 16, 2024

He gave me the best customer service and I will go back and see Peter.

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Google Sep 15, 2024

Great people. Excellent service

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Google Sep 15, 2024

The people there were very helpful and considerate. Our car was ready on time.

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Google Sep 11, 2024

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Google Sep 11, 2024

very friendly place. Always attentive to any of my problems. Special thanks to Pavel, he always warns in advance about the necessary technical inspection, gives competent recommendations and helps with any problem related to my car

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Google Sep 10, 2024

I was at my home in Northern Ky and I made a random phone call to this Genesis dealership in Naples where I spend a lot of time during the year and asked for ‘Sales’. I called to get some additional information on a GV80 I was about to buy online from one of the large auto resellers. I got a hold of a friendly gentleman in sales named Vinnie…we started talking about my pending purchase online then we eventually got into the financial aspects of the deal…I was given the pros and cons of my online deal ...

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Google Sep 10, 2024

Tamiami Hyundai is wonderful, especially Linda in maintenance, who I've come to adore.

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Google Sep 9, 2024

Buying a GV80 CPO from Sarasota was done with ease and all items were correctly handled prior to our meeting at the Genesis of Naples store. Rob truly knows how to get it done right for the customer right from the first conversation to and including delivery.

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Google Sep 6, 2024

Great service. I had a low oil light. I was concerned about driving the car, and was due for service in about 30 days. I asked if I could get it done today. JC got me in and was able to handle my service on the spot.

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Google Sep 4, 2024

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Google Sep 4, 2024

We have been so happy with our G90. Our sales person, Mike, and service manager, Pawel have gone above and beyond our expectations. The car drives like a dream too.

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Google Sep 4, 2024

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Google Sep 4, 2024

Just had the best experience with Jason. So happy about my car. Respectful, kind, and just a good person selling me the g70. Couldn’t ask for a better service .

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Google Aug 31, 2024

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Google Aug 29, 2024

Recently leased a 2024 genesis G70 , Vinnie is always the one who takes care of my husband and I, we’ve already gotten about 13 cars from him. The whole team always puts in 100% effort into getting us the best deals. Remi in the finance department is also a huge help in finding us the best interest rates. I highly recommend always asking for Vinnie and Remi for all of your purchases.

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Google Aug 24, 2024

Excellent service, friendly and helpful staff.

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Google Aug 21, 2024

Enjoyed working with Brad and his tesm

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DealerRater Aug 21, 2024

We recently had our car serviced in Naples. JC was our contact person and we cannot say enough about his professionalism and outstanding customer service!!!

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Google Aug 19, 2024

I recently purchased a Genesis GV70 at Genesis of Naples. This is the best dealership experience I have ever had and everyone that we met at the dealership was super. It gave us a great deal of confidence to be introduced to the sales-manager and the service manager. Michael Johnson was my sales person and he could not have been more thorough with the sale and his follow up. I highly recommend this dealership.

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Google Aug 16, 2024

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Google Aug 16, 2024

Had a wonderful experience at Genesis of Naples. Our sales person Christopher listened carefully to what we were looking for and found us the perfect vehicle.

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DealerRater Aug 11, 2024

Excellent Service Dept.. They keep you well informed and make your visit a good experience.

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Google Aug 11, 2024

Pawel is great. I had a tough case with my car and he was able to take care of all needed steps providing me excellent service.

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Google Aug 9, 2024

I have a Genesis GV80 and recently brought it to the service department for service. Patel Bartnicki the service manager was very helpful and professional. The service here is exceptional.

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Google Aug 8, 2024

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Google Aug 7, 2024

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Google Aug 2, 2024

JC was very professional, courteous and knowledgeable. He did a good job of keeping me informed on the progress of my recall repair and had the car available for my pickup at the original estimated time for completion. Good guy to work with.

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Google Aug 2, 2024

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Google Aug 1, 2024

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Google Aug 1, 2024

Eddie Garcia the Finance Manager was amazing! I have had many issues trying to get a lease buyout quote from Hyundai of Ft Myers where I leased the vehicle. I walked into Genesis of Naples and Eddie took care of me immediately. Got my financing and bought my car within an hour. He was honest and explained everything to me in a professional manner. Also I would like to thank Javier for keeping in touch with me previously through text. They have a customer for life!! Best car buying experience I have ever had!

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Google Jul 31, 2024

Pawel is the best of the best and the primary reason we get our cars serviced at Genesis of Naples.

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Google Jul 27, 2024

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Google Jul 25, 2024

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DealerRater Jul 24, 2024

Courteous, efficient describe my views of Genesis of Naples. JC was particularly helpful in answering my questions and resolving my problem.

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Google Jul 24, 2024

The service itself is always top notch. The tow truck service NOT of the genesis leve Choose a different one please

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Google Jul 24, 2024

Super friendly, our sales guy Ricardo knows his stuff and is delighted to work with.

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Google Jul 24, 2024

Great experience at Genesis of Naples. Gary Bernal was very patient with our many questions and spent alot of time training us on the vehicle.

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Google Jul 23, 2024

Not much of a Genesis showroom, but they had good inventory on the lot and we were able to take a test drive of the 25 GV-80. Can’t wait for the new dealership to be built at I-75 and Pine Ridge Road.

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Google Jul 16, 2024

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Google Jul 15, 2024

I had smooth and pleasant experience at Genesis of Naples. Negotiated over the phone before coming out all the way from Orlando to pick up the vehicle. I was out of here in less than 2 hours! Friendly, courteous staff.

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Google Jul 15, 2024

Professional, courteous and respectful of my time.

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Google Jul 12, 2024

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Google Jul 12, 2024

Stopped in to just look at the Genesis GV 80. We ended up purchasing a 2024. Jason was our sales person and he was great to work with during the whole sales process.

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Google Jul 11, 2024

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DealerRater Jul 11, 2024

Great Service - work on time promised Advisor was highly appreciated Very satisfied with work done

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Google Jul 10, 2024

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DealerRater Jul 8, 2024

Always a pleasant experience seeking assistance with service department. Staff is friendly, knowledgeable, and ensure they get to the root of the matter. Thanks and keep up the good work.

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DealerRater Jul 5, 2024

Once you get an appointment it has very nice (multiple) waiting rooms with a coffee maker and snacks. They are a little overbooked and we have had to wait well beyond the appointment time (overnight) for the service to be completed. Despite that they were able to quickly get us in for the recall service. I only gave it a 4 because they underestimated the workload to fix all the recalls.

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Google Jun 29, 2024

Having my Genesis serviced there was terrific. My service consultant JC was efficient and helpful. They were right on time and completed the service in the time estimated. Waiting was comfortable as there were choices of places to sit, including a quiet, room where no one could talk on their cell phones. I will definitely return. They far exceeded my expectations and experience at a Fort Lauderdale dealership.

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DealerRater Jun 28, 2024

Professional personified 10 out of 10 fantastic service from every one made to feel so welcome

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DealerRater Jun 28, 2024

Pawel was very courteous. A pleasure to work with. Thorough. Convenient location. Love my Gensis.

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Google Jun 27, 2024

Brian Geary helped my wife and I purchase 2 new vehicles. He was friendly, knowledgeable and not pushy at all. Never once did he make us feel pressured.


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